Kapture CRM is expanding its business in Indonesia. The SaaS-based service automation platform has set up its office in Jakarta.
Kapture offers to assist organisations in better understanding their customers, capitalising on digital/technology investments and analytics, and seizing the chance to engage customers in a personalised way that can lead to higher customer conversion and retention.
With this development, the company aims to make Indonesia a 5 million recurring revenue and create a significant presence in the entire EMEA market in the upcoming years.
“There is a lot of similarity between India and Indonesia in terms of demographics, the kind of companies, and the gap in customer service. Indonesia is very open to better technology, digital transformation is picking up rapidly, and entrepreneurship is at its peak. Our research over the past year tells us that customers are looking for better customer service and companies want to provide personalised customer service but this is not turning into a reality, and we are trying to bridge that gap with Kapture. We want to be a testament to providing superior customer service that does not have to be complex, either technologically or financially,” said Sheshgiri Kamath, CEO, and Co-Founder, Kapture CRM.
As a part of its Indonesia plans, Kapture has appointed Sai Jayachandra as the country manager. The company has onboarded Budi Mulia as its Head of Business Development who has rich experience in leading sales teams, customer success teams, and implementation teams across multiple software products, the company said.
Kapture CRM will provide its solutions across sectors like retail, e-commerce, consumer durables, healthcare, medical devices, travel and hospitality, real estate, FMCG, banking, and financial services.
