Yotta Infrastructure has partnered with Bengaluru-based ITSM startup – eStomi Technologies to launch an integrated suite of IT Service (ITSM) and Asset Management (ITAM) solutions for enterprises.
Named S-Cube, the service will empower departments such as helpdesk, customer support and asset management to design and automate their workflows as per their unique needs and manage the end-to-end delivery of IT services either to their customers or employees, the company said.
“Enterprises today want a customised, yet simple and effective solution to automate their workflows. S-Cube has been designed to address the challenges of today’s digital enterprises. Leveraging the domain expertise of eStomi Technologies and combining it with the quality and service assurance of Yotta, we are delivering a scalable, affordable, and reliable ITSM solution for enterprises of all sizes. Our module-based approach helps companies right-size their requirement, without paying for additional services that they might not need or use,” said Rajesh Garg, EVP, Chief Digital Officer & Head – Cybersecurity at Yotta Infrastructure.
The company further explained that S-Cube is supported by Yotta’s robust cloud platform, Yotta Enterprise Cloud, hosted at the state-of-the-art, robust Uptime Institute certified Tier IV data center facility – Yotta NM1 in Mumbai for 99.99 per cent uptime availability. Thus, enterprises retain their data in India to comply with regulatory norms.
ITSM Tool
S-Cube provides a complete ITSM tool with many commonly used and uncommonly used ITSM capabilities a service desk or ticketing system, change management capabilities, etc.
These are all integrated, with one database behind them, and there is a consistent look and feel wherever you are within the tool. It has a fully functional ITSM Baseline based on ITIL 4 with a Codeless Process & Workflow Engine. It also provides for OEM-led customisation and personalisation with rapid deployment.
“Every organisation has its own set of routines, and that is where it becomes important for any ITSM tool to adapt to them, instead of the organisation adapting to the tool’s features. S-Cube, powered by TUSSOM, has been designed by customers and built by engineers keeping this aspect in mind. As a result, the ability to personalise, deliver excellent user experience, and extend it to Enterprise Service Management with ease yet cost-effectiveness, is being offered on a single platform,” said Chetan Nagaonkar, Managing Director, eStomi.
