Tech Mahindra one of the leading providers of digital transformation, consulting, and business re-engineering services & solutions is entering into a strategic partnership with Soroco, a work graph company.
The partnership will establish a state-of-the-art CoE (Center of Excellence) to deliver an accelerated transformation programme for business process management, managed services backed by intelligent automation process and task mining.
Tech Mahindra’s CoE will be located in New Delhi to support the evolving digital transformation needs of customers right from discovery to realisation.
Together, Soroco and Tech Mahindra will support customers to develop a culture of improvement, industry best practices, assets, and accelerators to provide a structured approach on the ground, the company said.
While the Soroco platform Scout will focus on task mining-led solutions, Tech Mahindra will assist with its implementation and managed services around task mining practices.
The CoE for task mining will further aid this partnership to cater to global clients across industries, such as telecom, banking, manufacturing, automotive, retail & consumer packaged goods.
“New technology shift, consumer expectations, and challenging norms have put pressure on organisations to embrace automated digital methodologies. We look forward to our partnership with Soroco to accelerate our customers’ digital transformation processes. Our combined offering will further help to reduce overall operations costs, improve customer experience, drive better compliance, and improve working capital. Tech Mahindra’s Center of Excellence (CoE) will help this strategic partnership to jointly deliver an integrated automation practice that offers an advanced blend of intelligent automation and automation thinking,” said Birendra Sen, Business Head, Business Process Services, Tech Mahindra.
With the strategic partnership, customers will be able to leverage AI-based process discovery and mining technology to accelerate their transformation outcomes.
“We are pleased to partner with Tech Mahindra, one of the leaders in digital transformation. At Soroco, we are building the world’s first work graph platform, a database of shared digital experiences emanating from our daily work.
It provides near real-time insights into how work gets done on the ground and helps enterprises in their transformation journey. Through this partnership, we aim to help organizations globally to be able to assess how work happens on the ground and make a profound impact on how people truly experience work,” said Samson David, CEO, Soroco.
The company further explained that Tech Mahindra’s Business Process Services has adopted an integrated automation practice that offers an advanced blend of intelligent automation and automation thinking with varied services such as automation consulting, opportunity assessment, tool selection, cost-benefit analysis, and RPA (Robotic Process Automation) roadmaps, among others to the customers