India is currently witnessing a surge in the OTT industry India had 70-80 million paid subscribers of OTT platforms at the end of 2021, which is from 14 million in 2018 and just 0.5 million in 2014-15, to a Confederation of Indian Industry (CII) and Boston Consulting Group (BCG) report added.
Tata Play (previously Tata Sky) has already created a distinctive mark in the ecosystem as well as in the minds of the customers, as a holistic content distribution platform that aggregates and brings together both TV and OTT content.
In an interview with IANS Dwarka Srinath, Chief Information Officer (CIO) of Tata Play spoke about how the company has adopted an overall Cloud-based digital strategy in the past two years in the pandemic to stay ahead in the entertainment space.
Tata Play’s key strategic digital initiatives over the last two years
Digital transformation of business value has always been a mindset and focus well before the Pandemic began. There are several programmes which have delivered and improved journeys to promote self-service via digital channels to the maximum for subscribers and partners.
“Some of the important ones include portal self-service chat capability, WhatsApp platform, contact centre WFH, strengthen the sales force and service force automation with all capabilities to succeed in the pandemic, analytics on cloud. There has been a significant number of partner and customer-facing capabilities that have been moved to Open Source microservices architecture on cloud,” said Dwarka Srinath, Chief Information Officer (CIO) of Tata Play.
Srinath further explained that except for working remotely, Tata Play as an organisation has always had a flexible working setup and has believed that every process in the organisation should be digitised for people to embrace technology at all touch points. Adopting an overall digital strategy in the past two years has helped us measure the progress and processes accurately, plug leakages and have compounding benefits in the long run.
“With the restrictions induced by the pandemic and having to adopt remote working for business continuity, deploying and following the BCP processes became a necessity. We were quick on our feet to structurally identify processes that could be adopted and deploy alternate SOP’s to mitigate them. Another game changer has been taking the decision to move to cloud.
Tata Play as an organisation has never believed in a lift and shift approach to cloud. We have been ardent followers of rewriting applications to cloud’s native architecture to reap the true benefits of the system,” Srinath added.
Tata Sky’s positioning in the ecosystem in the long run
“Tata Play has already created its positioning in the ecosystem as well as in the minds of the customers, as a holistic content distribution platform that aggregates and brings together both TV and OTT content. The newly introduced Tata Play Binge Combo Packs brings linear TV channels and 12 OTT apps together in a single subscription. Packs containing Netflix are also available,” Srinath explained.
The 12 apps include Disney+ Hotstar, Zee5, Voot, and SonyLiv, among others. These along with Amazon Prime can be accessed through the unified user interface of the Tata Play Binge App on Amazon Fire TV Stick – Tata Play edition or Tata Play Binge+ Android set top box or the Mobile app available on Android and iOS. Our endeavour will always be to grow and strengthen this positioning and become the ultimate destination for all things entertainment.
Impact of Cloud computing
Tata Play has been an AWS customer since 2008. The company had successfully executed multiple transformation projects to cloud since then.
“We have been more aggressive since 2016 and are gaining momentum every single quarter. All our customer facing workloads, Data platforms, Visualisation, ML Ops etc. are on AWS. These are built on Open source, microservices and auto-scale architecture, said Srinath.
He further explained that cloud easily enables scale on need for events where instances can be retired after the need. Other aspects which we have seen tremendous value with cloud are: – resilient architecture, enable innovative platforms with cloud first new age partners/start-ups ecosystem, availability of cutting-edge innovation from cloud partner, auto-scale, cost savings etc.
AWS has a very wide range of services suitable to our business needs all the way from instances, databases, data, analytics and automation. AWS has a vast partner ecosystem which brings excellent technology expertise to enable business value. These ISVs plus AWS are helping Tata Play give a delightful entertainment experience across 20 million plus households.
“We as an organisation have been very particular about analytics and scalability of applications and AWS helps us achieve burstable 100x capacity in no time. AWS also has a thriving and vibrant ecosystem when it comes to analytics.
AWS and partner ecosystem for managing our customer facing portals, self-service platforms, data workbench etc. These are on auto-scale which ensures no additional deployment of resources unless in need. We have also witnessed an increased time to market with three times faster GTM. Further, we have seen an overall cost reduction in TCO by 55 per cent. Along with improved availability- With multiple accessible zones, applications are always available with no need to have a dedicated DR environment,” added Srinath.
Srinath further explained that a CIO/CTO needs to have an extremely clear understanding of the long-term business to build a deliverable roadmap at the right cost. Effective Business engagement is a key skill. One has to specialise in building/delivering data-driven platforms at scale for all the business processes.
These platforms need to deliver agility to launch new products and extreme pace and ensure agility to deliver faster and faster.
“To my mind, a CIO/CTO needs to be ahead of the game by identifying new Technology of Business value, building/onboarding agile new age partners, products and delivering these platforms at scale (Not PoC or Pilots). These must directly address the measurable business metrics/outcomes,” said Srinath.
Architecture skills/experience on the platforms to buy/build ensuring automation scale uptime and data. Without this it is very difficult to build a sustainable futuristic estate at the right cost.
Another important aspect is to build a technical team and partner ecosystem of core subject area expertise. The team needs to be totally capable to technically select, architect, design and deliver platforms/processes.