A fire broke out at Cyber 1 Building in Kuningan, South Jakarta, on the afternoon of Thursday 2nd December has resulted in outages of a number of internet services and data centres. The building was the internet exchange for Jakarta’s Datacenter APJII-Cyber. Authorities are still investigating the cause of the fire.
One of those affected is the data centre, or server, that manages the Central Equipment Identity Register (CEIR) software, according to Communication and Information Minister Johnny G. Plate. CEIR functions to identify International Mobile Equipment Identity (IMEI) numbers of various telecommunication devices, such as smartphones, that enter Indonesia, so that they can get services from local cellular operators.
“The server that manages CEIR in Cyber 1 Building has been shut down, so the IMEI identification process through CEIR has been disrupted,” Johnny explained in an official statement on Friday 3rd December.
Johnny continued that this disruption has also had an impact on various procedures related to IMEI registration by the CEIR software.
“The entire list of processes covered above cannot be carried out as usual until the recovery of the post-fire conditions that occurred in the Cyber 1 Building,” said Johnny.
For now, Johnny said that his team is still waiting for the latest news from the Cyber 1 Building manager and the CEIR data centre manager. They are waiting to understand the next steps that must be taken regarding the recovery of the CEIR machine as well as the IMEI registration process.
“We apologise for the inconvenience caused,” concluded Johnny.
Meanwhile, the Cyber 1 building is now operating normally, pointed out Cyber 1 Building Manager Dwi Anggodo.
“In addition to the second floor, it is already operating. Employees are using the emergency stairs because the elevator is not functioning yet,” said Dwi.
The second floor of the building is known to be the point of origin of the fire. Dwi said that even though the Cyber 1 Building is operating again, the smell of smoke from the fire is still present.
The fire in the Cyber 1 Building occurred around 12:35pm on 2nd December. The fire is believed to have been caused by an electrical short circuit. Firefighters used 22 appliances during the extinguishing process.
The fire was extinguished about 30 minutes after the incident. At least two people have been confirmed dead from smoke inhalation following the incident, known to be students of Taruna Bhakti Vocational School in Depok.
Live Updates from the Situation
IPOT and Magic services were disrupted due to the fire. This was announced via social media.
“Attention please. The data center has experienced a fire incident, while there will be interruptions in transactions,” write the official Instagram account @ajaib_investasi quoted on Thursday (2/12/2021).
Apart from PT Ajaib Sekuritas Asia, PT IndoPremier Sekuritas or IndoPremier Online Technology (IPOT) also reported the same thing.
His party said that the data center at the location caught fire. Thus, the security services cannot be used for a while.
“Currently we are facing a force majeure situation where our data center at the Cyber Mampang building experienced a fire which resulted in the data network of several securities, including IPOT, being disrupted and could not be used for a while,” write IPOT in the official Instagram account @indopremier.
IPOT said it would immediately try to deal with the problem.
“We apologize profusely for the inconvenience experienced. We will continue to do our best so that all services can return to normal,” he continued.
PT Shopee Internasional Indonesia (Shopee Indonesia) revealed that the ShopeePay service was also experiencing problems. The reason for the disturbance was a fire that occurred at Cyber 1 Building, Mampang, South Jakarta.
“Due to a fire in the Cyber Building, several Shopee services as well as the services of our partners were disrupted,” said Head of Public Affairs Shopee Indonesia, Radynal Nataprawira to detik.com.
Even so, users are asked not to worry because in some time the service will recover again. All data and accounts are also said to be in a safe condition.
“Users and partners don’t need to worry, transactions that have been carried out by customers and partners will be able to be carried out again immediately. All data and accounts are also in a safe condition,” he explained.