His Excellency Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority has launched the “Let’s Go” initiative, which is to re-engineer the journey of customers to obtain a driver’s license.
Additionally, he also announced a package of initiatives to promote digital transformation in the provision of vehicle registration services, and the launch of a mobile eye examination service, which is the first of its kind in the region.
During his meeting with the employees of the licensing agency, Al Tayer stressed the authority’s keenness to continuously develop drivers and vehicle licensing services, and promote the shift towards smart channels, to achieve the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai (may God protect him), and His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, by shifting towards a smart city and making Dubai the smartest city in the world, by providing services and performance that exceed the expectations of customers in order to achieve happiness for the residents and visitors of the Emirate of Dubai.
License and Go Initiative
The (Licences and Go) initiative contributed to achieving 92 per cent of the percentage of digital transformation, and reducing the average service delivery time by 75 per cent, as the time decreased from 20 minutes to 5 minutes, and contributed to saving time and effort for customers and reducing the rate of visiting driving institutes.
Vehicles increased by 53 per cent, as the customer’s journey steps were reduced from 12 to 7 steps, and the initiative achieved high-performance indicators, including the increase in the level of customer satisfaction with the service from 93 per cent to 97 per cent, the speed of obtaining the service from 87 per cent to 97 per cent, and ease of use From 88 per cent to 94 per cent, service accessibility increased from 90 per cent to 94 per cent.
“The vehicle licensing digital transformation project included re-engineering the current processes and designs for all vehicle licensing services, and presenting them in integrated smart packages through the customers’ journey, in an easy and simplified manner, by transforming all services into paperless services through smart channels, to promote adoption,” explained Al Tayer.
Digital, indicating that the authority has completed the re-engineering of more than 50 per cent of vehicle licensing services, and the development of all services will be completed in the last quarter of this year. This is to facilitate the ways to provide the service and speed up the pace of completion of transactions.
His Excellency the Director General and Chairman of the Board of Directors confirmed that the Transportation Activities Rental Electronic System (TARS), based on (Blockchain) technology, is the first system to use the characteristics of smart digital contracts in the field of vehicle rental at the level of the Emirate of Dubai, and has contributed to enhancing governance standards in the Dubai sector.
Renting vehicles and facilitating the follow-up of the operational processes of this sector, raising the efficiency of inspection and control operations through automation by saving the time spent on manual work for the authority’s inspectors, integrating data by linking the authority’s system with the systems of other relevant government agencies, and developing added services for the vehicle rental sector.
“Since its launch last September until last June, the system has achieved high-performance indicators, as the total number of leasing contracts reached more than 840 thousand contracts, and the number of completed transactions exceeded 520 thousand transactions, while the number of added vehicles reached nearly 118 thousand vehicles, and the number of 1451 registered companies and 2518 inspections were carried out,” said Al Tayer.
Vision test vehicle
His Excellency Mattar Al Tayer inaugurated the mobile vision test vehicle, the first of its kind in the region, and the service is currently being provided by (Al Jaber Optical), and the expansion will be later through approved service providers, where the customer can be reached at the time and location that he determines through this mobile vehicle. An eye examination is conducted in exchange for an additional financial allowance, and the driver’s license is immediately renewed.
The mobile vision examination vehicle is an optional service that contributes to achieving leadership and excellence in providing services, and it can be obtained through prior reservation by communicating with the support center of the Al Jaber Optical Center, to conduct an eye examination and pay the fees according to the available dates, then the customer can download the result of the examination, the renewal of the driver’s license, and the receipt or printing of the electronic license.