The Telecom Regulatory Authority of India (TRAI) has requested telecom service providers to move immediately to show a significant increase in the quality of service and the quality of the user experience, including 5G.
The regulator instructed telcos to evaluate the call muting and one-way voice issue and take corrective action on a priority basis during a meeting with telecom operators.
According to the company, TSPs should make sure there is minimal disruption or deterioration of existing telecom services’ quality of service (QoS) while deploying the 5G network.
The Unsolicited Commercial Communications (UCCI) threat, which includes telemarketers’ bothersome calls and texts, was discussed at a meeting between the Telecom Regulatory Authority of India (TRAI) and key mobile service providers.
The TSPs (Telecom Service Providers) were additionally instructed by the government to closely monitor any instances of lengthy network failures.
“Such outages adversely affect quality of services and consumer experience. All the telecom providers were asked to report such outages to TRAI in any district or state,” said TRAI.
Additionally, TRAI requested that TSPs develop and put into place systems for quality of service (QoS) benchmarks online data collection, as well as for processing that data to produce performance reports with Licensing Service Area, State level, or lower granularity.
“This will simplify the process of QoS performance reporting by TSPs and thereby reduce the compliance burden,” it said.
Moreover, two out of three Indians were found to receive three or more bothersome calls each day, and 50% of those surveyed claimed that these calls come from personal numbers.
According to LocalCircles which conducted the survey, 45% or people get on average 3-5 pesky calls each day while 16% claim to get 6-10 such calls per day.
Around 60% received most calls related to “selling financial services”, 18% got most calls related to “selling real estate” while 10% received most calls “offering a job/earnings opportunity.”
In the meeting, the TRAI requested telecom regulators to prevent some telemarketers from abusing Principal Entities (PEs) Headers and Message Templates as well as messages from unregistered or unlicensed telemarketers, including those who use telephone numbers.
