Tata Tele Business Services (TTBS) has introduced Smartflo, a cloud communication suite designed to support today’s hybrid work culture, providing connectivity between all stakeholders, internally within employees and externally with customers and vendors across platforms and touch points.

Smartflo aims to enable businesses to strengthen engagement with customers through seamless communication across time and space, TTBS said.

The setup is quick with zero installation charges and no CAPEX investment. Smartflo comes with an uptime guarantee of 99.5 per cent, backed by TTBS 24X7 managed service capabilities and trust, contributing to a non-disruptive workflow, TTBS added.

Smartflo is suitable for enterprises across industries and sizes that require a multi-functional, multi-modal, economical yet technologically advanced cloud communication suite. It will also be beneficial for businesses to improve their digital agility, which will be a competitive advantage for enterprises during pandemic times, said TTBS.

The company reported that they have seen a strong customer interest for Smartflo solutions across industry verticals like BFSI, IT/ITES, Manufacturing, Education, Fintech, Logistics and E-commerce.

Elaborating on Smartflo, Vishal Rally, Senior Vice-President, Product & Marketing, Tata Teleservices said, “The world we are living in is constantly aligning and realigning itself. As business models are getting re-imagined there is an emerging need for solutions which are flexible and enable operations beyond boundaries. Smartflo suite of solutions combines an uninterrupted flow of business communication with intelligent call routing and monitoring. Not only this, but it also offers on-demand scalability, which allows businesses to adapt quickly to changing business conditions. Smartflo comes with enterprise-grade security and reliability.”

Smartflo comes with features such as:

· Intelligent routing of customer calls to the best of agents/employees

· Voice to Text conversion with keyword mapping

· Call sentiment analysis to understand customers better

· API integration with all enterprise applications to get a single customer view

· Quality checks of customer interactions through live call barge-ins

· Analytics and reports to get insights and enhance business outcomes

· On-demand scalability without additional Capex

· Inbuild Enterprise-Grade security and reliability

The recent disruption has accelerated the adoption of cloud-native technologies. According to Gartner, the cloud telephony market is estimated to grow 18 per cent in 2021 as telephony investment priorities shift to the cloud.