Tata Tele Business Services launches cloud communication suite

Tata Tele Business Services (TTBS) has introduced Smartflo, a cloud communication suite designed to support today’s hybrid work culture, providing connectivity between all stakeholders, internally within employees and externally with customers and vendors across platforms and touch points.

Smartflo aims to enable businesses to strengthen engagement with customers through seamless communication across time and space, TTBS said.

The setup is quick with zero installation charges and no CAPEX investment. Smartflo comes with an uptime guarantee of 99.5 per cent, backed by TTBS 24X7 managed service capabilities and trust, contributing to a non-disruptive workflow, TTBS added.

Smartflo is suitable for enterprises across industries and sizes that require a multi-functional, multi-modal, economical yet technologically advanced cloud communication suite. It will also be beneficial for businesses to improve their digital agility, which will be a competitive advantage for enterprises during pandemic times, said TTBS.

The company reported that they have seen a strong customer interest for Smartflo solutions across industry verticals like BFSI, IT/ITES, Manufacturing, Education, Fintech, Logistics and E-commerce.

Elaborating on Smartflo, Vishal Rally, Senior Vice-President, Product & Marketing, Tata Teleservices said, “The world we are living in is constantly aligning and realigning itself. As business models are getting re-imagined there is an emerging need for solutions which are flexible and enable operations beyond boundaries. Smartflo suite of solutions combines an uninterrupted flow of business communication with intelligent call routing and monitoring. Not only this, but it also offers on-demand scalability, which allows businesses to adapt quickly to changing business conditions. Smartflo comes with enterprise-grade security and reliability.”

Smartflo comes with features such as:

· Intelligent routing of customer calls to the best of agents/employees

· Voice to Text conversion with keyword mapping

· Call sentiment analysis to understand customers better

· API integration with all enterprise applications to get a single customer view

· Quality checks of customer interactions through live call barge-ins

· Analytics and reports to get insights and enhance business outcomes

· On-demand scalability without additional Capex

· Inbuild Enterprise-Grade security and reliability

The recent disruption has accelerated the adoption of cloud-native technologies. According to Gartner, the cloud telephony market is estimated to grow 18 per cent in 2021 as telephony investment priorities shift to the cloud.

Indosat Ooredoo innovates to support Indonesia during pandemic

A few months ago, Indonesia became the epicenter of the COVID-19 outbreak in Southeast Asia.

As the Government continues to battle the pandemic, one of the country’s main telecommunications companies, Indosat Ooredoo, prioritised innovating hybrid cloud products and upgrading Internet bandwidth to put Indonesia back in motion even during lockdown.

As Indonesia began to adapt to new habits during the ‘new normal’, Indosat Ooredoo took a supportive role to accelerate technologies, including big data, smart cities and video conferencing to resurrect Indonesia’s economy.

Back to School for Indonesia

To support the Indonesian government’s Distance Learning (PJJ) program, the telco upgraded its existing bandwidth activity by 20% to provide 56 universities better access to intellectual property from more than 200 tertiary institutions in Indonesia.

“Indosat Ooredoo decided to make a contribution in developing our nation through education. We are committed to supporting the government to strengthen the ecosystem of online learning,” said Director & Chief Operating Officer Indosat Ooredoo, Vikram Sinha.

The telco introduced a series of mobile packages to primary school, high school and university students, with a main package offering 30GB of data for a single Indonesian Rupiah, which converts to an astounding US$0.000068.

The Director General of Higher Education, Professor Nizam, thanked Indosat Ooredoo for their contribution to Indonesia’s education sector: “We highly appreciate the concern and the effort Indosat Ooredoo has taken to help college students by providing affordable internet packages.”

With these affordable data packages, it is almost certain that data consumption will continue to rise in the country, requiring reliable digital infrastructures to manage this. To support this demand, tech giants and data center players like Google Cloud, Alibaba Cloud, SpaceDC and NTT are making moves into the country.

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