Indosat Ooredoo partners with Ericsson to continue its digital transformation

Indosat Ooredoo, Indonesia’s largest telecommunications provider, has selected Ericsson to digitally transform its business support systems for a fully digitised customer experience.

Indosat Ooredoo will leverage Ericsson’s Digital Monetisation Platform (DMP) to boost its 5G, IoT, and digital services offerings to individual customers and enterprises.

Medhat Elhusseiny, Chief Technology and Information Officer at Indosat Ooredoo, said that with Ericsson’s DMP, Indosat Ooredoo will enable the simplification of business processes, and flexible integration of third-party services for a more enjoyable user experience.

The platform includes open APIs and micro services architecture that supports speedy integration of new channels and services. Through DevOps, business activities such as new services design, orchestration and monetisation are expected to be carried out more efficiently.

“This partnership will drive agility and innovation to continue enhancing our customer experience for both consumers and enterprises,” said Mr. Elhusseiny.

With the platform, Indosat Ooredoo will be able to reduce cost for streamlined operations, thereby increasing their competitiveness in Indonesia’s telecommunications market.

“Ericsson’s Digital Monetisation Platform will empower Indosat Ooredoo to monetise assets while meeting customer demands with new offers and enable flexibility to meet market demands,” said Jerry Soper, Country Head of Ericsson Indonesia.

Indosat Ooredoo and Ericsson have a longstanding partnership that dates back to collaborations in 2G, 3G, and 4G technology.

Indosat Ooredoo innovates to support Indonesia during pandemic

A few months ago, Indonesia became the epicenter of the COVID-19 outbreak in Southeast Asia.

As the Government continues to battle the pandemic, one of the country’s main telecommunications companies, Indosat Ooredoo, prioritised innovating hybrid cloud products and upgrading Internet bandwidth to put Indonesia back in motion even during lockdown.

As Indonesia began to adapt to new habits during the ‘new normal’, Indosat Ooredoo took a supportive role to accelerate technologies, including big data, smart cities and video conferencing to resurrect Indonesia’s economy.

Back to School for Indonesia

To support the Indonesian government’s Distance Learning (PJJ) program, the telco upgraded its existing bandwidth activity by 20% to provide 56 universities better access to intellectual property from more than 200 tertiary institutions in Indonesia.

“Indosat Ooredoo decided to make a contribution in developing our nation through education. We are committed to supporting the government to strengthen the ecosystem of online learning,” said Director & Chief Operating Officer Indosat Ooredoo, Vikram Sinha.

The telco introduced a series of mobile packages to primary school, high school and university students, with a main package offering 30GB of data for a single Indonesian Rupiah, which converts to an astounding US$0.000068.

The Director General of Higher Education, Professor Nizam, thanked Indosat Ooredoo for their contribution to Indonesia’s education sector: “We highly appreciate the concern and the effort Indosat Ooredoo has taken to help college students by providing affordable internet packages.”

With these affordable data packages, it is almost certain that data consumption will continue to rise in the country, requiring reliable digital infrastructures to manage this. To support this demand, tech giants and data center players like Google Cloud, Alibaba Cloud, SpaceDC and NTT are making moves into the country.

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