Indosat Ooredoo partners with Ericsson to continue its digital transformation

Indosat Ooredoo, Indonesia’s largest telecommunications provider, has selected Ericsson to digitally transform its business support systems for a fully digitised customer experience.

Indosat Ooredoo will leverage Ericsson’s Digital Monetisation Platform (DMP) to boost its 5G, IoT, and digital services offerings to individual customers and enterprises.

Medhat Elhusseiny, Chief Technology and Information Officer at Indosat Ooredoo, said that with Ericsson’s DMP, Indosat Ooredoo will enable the simplification of business processes, and flexible integration of third-party services for a more enjoyable user experience.

The platform includes open APIs and micro services architecture that supports speedy integration of new channels and services. Through DevOps, business activities such as new services design, orchestration and monetisation are expected to be carried out more efficiently.

“This partnership will drive agility and innovation to continue enhancing our customer experience for both consumers and enterprises,” said Mr. Elhusseiny.

With the platform, Indosat Ooredoo will be able to reduce cost for streamlined operations, thereby increasing their competitiveness in Indonesia’s telecommunications market.

“Ericsson’s Digital Monetisation Platform will empower Indosat Ooredoo to monetise assets while meeting customer demands with new offers and enable flexibility to meet market demands,” said Jerry Soper, Country Head of Ericsson Indonesia.

Indosat Ooredoo and Ericsson have a longstanding partnership that dates back to collaborations in 2G, 3G, and 4G technology.