Oracle announces integration with ServiceNow
Published 16 April 2021
Oracle announced that ServiceNow, a leading digital workflow company will now be able to support Oracle Cloud Infrastructure (OCI).
Enterprise customers will now be able to access and manage the OCI resources via their existing ServiceNow service portal and the ServiceNow IT Operations Management (IOTM) Visibility application, which will give them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.
This amalgamation will benefit their customers by having the ability to discover and manage OCI IaaS, PaaS and CaaS resources using ITOM Visibility as they would use for other cloud resources. The company said.
“Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources. This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle”, said Scott Twaddle, vice president of product, industries, and partnerships, Oracle Cloud Infrastructure.
This integration will help its customers to assess inventory and analyse usage of cloud resources within their OCI tendency. The company further added that all Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository which later can be used to monitor the availability of resources from IT services, operations and support level management. Combining the CMBD content with ServiceNow’s AIOps solution will enable the customers to monitor the workload in OCI and provide the service context with tag based service mapping.
“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be, joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations”, said Jeff Hausman, VP & GM Operations Management (ITOM, ITAM, Security) & Data Foundations, ServiceNow.
Companies like Network Rail are already benefiting from this integration.
“At Network Rail we utilize ServiceNow to keep track of our systems and assets and we were very happy to see we can observe our Oracle Cloud Infrastructure deployment. We look forward to expanding our use of both systems to serve our customers and operational teams”, said Iain Sear, Database and Middleware Infrastructure Manager, Network Rail.