Digital Transformation and End-User Experience Monitoring
Published 5 April 2021
The global adoption of cloud computing is fast growing and is fuelled by digital transformation programs. Startups and small and medium businesses (SMBs) stamping a footprint in the global market are required to continuously invest in understanding the end-user experience.
Uptime and performance are important ingredients in providing the best user experience, thus businesses should strive to achieve that goal by proactively monitoring their services from an end-user perspective.
All these requirements call for a monitoring and management solution that identifies and proactively alerts user experience issues in real-time to take corrective actions, and if equipped with AI and machine learning, it would further help organizations in breaking down cloud complexities and in enhancing the user experience.
Any digital business has a few crucial parameters to monitor and to ensure it can provide a top-quality user experience to its users:
Optimal functioning of the website
This is the basic parameter to monitor to ensure your website visitors can access the website and complete an online purchase. Continuous monitoring of the site is the only solution for staying on top of the issues that might occur.
Is the website fast enough?
Slow is the new down. The more time a webpage takes to load, the more negative an impact it has on user engagement and the site conversion rate.
Is your checkout flawless
A broken check-out process can ruin a sale. To reduce shopping cart abandonment, it’s important to monitor every customer interaction across the entire website to improve customer satisfaction and perfect the buying journey. These customer interactions include login, search, download, and checkout.
Benefits of monitoring
Proactive monitoring is critical to achieving the uptime and performance goals of your cloud service. With Site24x7 Website and Transaction Monitoring, you can keep track of uptime and performance of your domain and key workflows in your cloud service from customer vantage points and ensure the end-user experience is top-notch.
Site24x7 is an all-in-one monitoring solution that offers full-stack monitoring of internet services, infrastructure, and cloud environments. It lets organizations manage their digital experience and cloud resources conveniently from one console by offering comprehensive monitoring with AI-powered insights, IT Automation capabilities, alert integrations, customizable dashboards, and more. Sign up for free!