Broadband outage hits Singtel users
Published 8 June 2021
Some Singtel users experienced outages in their fibre broadband connectivity on June 8.
In a Facebook post at about 7.50 AM on Tuesday, Singtel said that it has completed an “overnight maintenance session” for some fibre broadband customers. It advised people to perform a “sequential reboot” of all their routers if they could not get a connection.
Outages were reported in areas including Tampines, Ang Mo Kio, River Valley, Punggol, Sembawang, Hougang, Yishun, Bishan and Upper East Coast.
In a message Singtel said: “Restoration is underway for affected broadband services. Meanwhile, so you can stay connected, we will be waiving your local mobile data charges (for the number) until services are fully restored.
Singtel added that its engineers were “refreshing affected fibre broadband connections progressively to resolve the issue”. “Some customers may experience a momentary interruption in their connections during this time,” added Singtel.
Recently, Singtel had said that it is looking to sell off its Infrastructure assets including subsea cables and data centres.
Outages have been steadily increasing due to a combination of factors – from natural disasters such as fire to additional stress on the infrastructure as a result of a surge in technology usage. In March, one of the data centre facilities of OVHcloud in France was ravaged by a fire.