Automation in data centers streamlines operations, improves efficiency, and enhances scalability but its implementation requires careful evaluation of factors such as cost, legacy systems, and customer needs. While automation has its advantages, is it a one-size-fits-all solution for every data center?
Data center operations before automation were heavily reliant on manual processes and human intervention. IT professionals were responsible for performing a wide range of tasks manually, which made data center operations time-consuming, complex, and prone to human error.
But automation in data centers has changed that as it is designed to streamline operations and improve efficiency by automating routine tasks.
Cost
However, there are some challenges to automation in data centers. One of the main concerns is the cost of implementing automation tools. The initial investment can be high, and it may take some time before the investment pays off in terms of increased efficiency and cost savings.
According to Chandra Irawan, Country Manager/Director at Pure Data Centres (Indonesia), automation is key to ensure highest availability and to allow for minimal human intervention in case of emergency, but the cost will depend on the data center’s system and design.
“Cost is a major factor. it will depend on the reliability of the design – if you have a single or double backup system, or cloud. It would also depend on the Tier design which may require a more robust solution. Thirdly, it would depend on the company policy if automation is installed as a per need basis, versus companies that want the full feature and the best in performance,” said Chandra.
Legacy System
However, full automation solution may not be suitable for all data centers according to Chandra. Some data centers may have legacy systems that are not compatible with automation tools, while others may not have the necessary infrastructure to support automation. But while attempting to automate processes may lead to some complexity, it is worth the transition.
“Some data center players will have to adapt otherwise they will not keep up with the trend. It is a challenge though, as some data center players have customers on legacy systems. But while there will be challenges in the attempt to automate processes, it will be beneficial in the long run,” added Chandra.
Know Your Customer’s Needs
Chandra used an example of an e-commerce company which is highly dependent on its ability to provide a seamless and efficient online shopping experience for its customers. This requires a deep understanding of the customers’ needs and preferences. E-commerce companies rely heavily on automation to streamline their operations and reduce the risk of losing potential transactions due to delays or errors. As time is of the essence in the fast-paced world of e-commerce, finding the best solutions for automation is essential for companies to stay ahead of the competition and ensure successful transactions.
“Our data centers need to know what are the needs of our customers. We would need to know if there is a gap and where do we need to improve. For example, e-commerce companies will ask for the best solution when it comes to automation as they can’t afford to lose time as it can cost them successful transactions,” said Chandra.
While automation has its benefits, Chandra concluded that each data center should evaluate its needs and capabilities before deciding on the type of automation investment required. Ultimately, the success of automation in data centers will depend on how well it is planned, implemented, and managed.
