Trade war, health concerns, etc.
COVID19 is the latest of a series of cataclysmic events with an enduring impact on the global business landscape. The uncertainty, and the palpable fear linked in part to the all too painful memories of SARS, have caused a massive shift in thinking about digitisation. No longer merely a tool to ease and streamline collaboration, the digitisation of workplace processes has become the backbone of the economy.
In light of such a situation, it is essential for companies to be equipped with proper measures to minimise disruptions in their business operations. Many businesses in Asia are already stepping up their business continuity plans to ensure their ability to continue serving the needs of their customers. For instance, home-based work policies have been implemented across several companies to disperse office concentration and minimise contact. Working from home is made possible with the adoption of cloud services, where employees are able to access company data and systems remotely. One such example is United Overseas Bank Ltd which has effectively activated its business continuity plan. Apart from temperature screenings and postponing their large scale public events as precautionary measures, their employees are also working from split site, from home and on split shift. Evidently, digitisation and technology has allowed businesses to continue operating despite unplanned disruptions and emergencies.
While the outbreak undoubtedly posed a serious threat to many businesses, it has also served as a warning to businesses to start leveraging on technology. In Singapore, the local office of Havas witnessed an increase in user demand for their SSL VPN systems since the outbreak.
Nonetheless, the positive effects of an increase in uptake of such technologies would be negligible if employees are not properly trained to use them. Another important issue to consider are infrastructure concerns such as bandwidth and capacity issues associated with working remotely. To tackle these, Mr Brian Veau, CTO Of Southeast Asia and India at Havas, mentioned that the company ensures all employees are trained and comfortable with using SSL VPN systems. The company also makes sure that bandwidth had been measured from time-to-time. This greatly lowers the risk of disruptions to their daily operations as employees are familiarised with the systems and operations can resume smoothly.
In difficult times like this, the importance of technology for a company’s operations is especially emphasised. It is thus crucial for businesses to examine how they will function under situations such as the widespread of COVID19 and be one step ahead to tackle crisis when it arises. In all, effective business continuity plans coupled with the use of technologies will allow companies to be better positioned in time of recovery.
Business continuity management (BCM) topics will be expounded in W.Media’s Cloud & Datacenter Conventions across SE Asia. Check out our events calendar via https://w.media/events/